Cross-Sell Reservations

Have multiple restaurants in a close area? Slang's booking integrations can promote your nearby locations to callers!

Introduction

Hospitality groups on the Premium tier with multiple restaurant locations in a concentrated area can use the Cross-Sell Reservations feature to promote their nearby outlets, and drive conversion to reservations with any of Slang's booking integrations.

How do I set it up?

If you’re on our Premium Tier, you should see the Cross-Sell section on the Settings page when you log in at ilove.slang.ai

Any locations that are currently enabled for a Booking Integration will be available for you to select from, and you can order these locations by priority by dragging them into place. If you have one outlet that’s fairly new, or you have seen a drop in foot traffic, maybe you want us to preferentially try to book callers for that location.

Click on "Add Description" to listen to the way the Cross-Sell pitch comes across on the phone. We recommend adding a very brief overview of the cuisine style and location so callers know how this restaurant may be similar or different from the venue they called in the first place.

How does it work?

When a caller asks to book a reservation over the phone, we check their desired table against your reservation platform availability.

However, sometimes your restaurant is going to be fully committed! In cases where we can’t find any tables to offer, the Cross-Sell feature will enable us to search for tables at other nearby restaurants within your hospitality group, and ideally land your nearby outlet a booked table on the same phone call.

What’s the guest experience?

Without Cross-Sell, when there’s no availability we offer the caller a text message with your booking link so they can look for other dates online. Not very satisfying.

With Cross-Sell, the caller will hear:

I have a reservation open for the exact same date, time, and party size at our partner restaurant, Cross-Sell Location Name. {Located in the heart of downtown, you’ll love our modern take on classic Italian fare}. Would you like to book a reservation at Cross-Sell Location Name instead?

The portion in the brackets is written by you, to express the brand and locale of the cross-sold restaurant in a short sentence, kind of like an elevator pitch to the caller.

How will I know it’s working?

There's a count of Cross-Sold reservations on your Reservations Insights page at ilove.slang.ai.

Have Questions?

Need more assistance or have a question? Shoot us an email at support@slang.ai. Our dedicated support team is available to help with any questions you might have, so don't hesitate to reach out!