How to request billing statements and invoices
Last updated: June 4, 2026
If you need copies of billing statements, invoices, or account balances for your records, here's how to get them quickly and efficiently.
Contact the billing team directly
For all billing-related requests, including statements, invoices, and payment information, please email billing@slang.ai directly instead of contacting support. This ensures your request reaches the appropriate team for faster processing.
Automatic invoice delivery
If you have billing notifications set up, you should already be receiving invoices and receipts automatically from our Stripe billing platform. These are sent to the email addresses associated with your account's billing profile.
If you're not receiving these automatic notifications, the billing team can help verify and update your billing email addresses.
What information to include in your request
When contacting the billing team, please include:
Your company name and location
The specific time period you need statements for
Whether you need invoices, receipts, or account balance information
Any specific questions about charges or payments
Payment information
You have several options for managing payment methods and information:
Self‑service options:
Through the Slang platform: Click the three dots in the lower left by your name, then select "Billing" to access Stripe's payment management interface
Customer Self‑Service Portal: Sign up at the billing portal to manage payment methods online using your account email address
Individual payment update links: The billing team can provide secure links to update payment methods for specific subscriptions or locations
Billing team assistance: If you need ACH payment information, want to set up bulk payment methods for multiple locations, or prefer direct assistance, the billing team can help with payment setup and provide individual payment links per invoice.
For the fastest resolution of any billing inquiries, always reach out to billing@slang.ai rather than the general support email.
For the fastest resolution of any billing inquiries, always reach out to billing@slang.ai rather than the general support email.