Getting Started: Slang + Tripleseat Integration

Introduction

Slang’s integration with Tripleseat allows your AI concierge to add leads directly to Tripleseat. This feature is available as an A La Carte purchase to every billing tier.

How does it work?

When you turn on the Slang + Tripleseat integration (see below for instructions), your AI host is instantly able to:

• Gather info for private events: Callers who ask about private events get information about your restaurant’s policies, and the concierge asks a series of questions to gather contact and event info.

• Text callers a confirmation: After the info is gathered, callers see a confirmation that their information was passed on to your team

• Generate lead in Tripleseat: Automatically populate your Tripleseat account with these leads

Connecting your Slang Concierge to Tripleseat

1. Log into the Slang dashboard at ilove.slang.ai

2. Navigate to Slang’s Marketplace page.

3. On the Tripleseat tile, click Connect. (Note: If your Tripleseat tile is grayed out, you’ll need to contact your Slang account manager to get it added to your account.)

4. This opens up a drawer on the right; click Connect to be redirected to the Tripleseat Authentication page. (Note: This action takes you outside of the Slang dashboard.)

5. Choose Authorize. (Note: Ensure that you use the same email address to log into both accounts. Your Tripleseat account must have Customer Admin user permission.)

   

6. Return to ilove.slang.ai. When your Tripleseat account is successfully linked, the Tripleseat tile looks like this:

   

7. Click Connect on the tile. This action re-opens the drawer, now updated.

8. In the drawer, select the correct venue and click Confirm. (Your Tripleseat account may only have one.)

   

9. Your Tripleseat account is connected! Next up: Configure your Private Events topic.

Setting up your Private Events topic for Tripleseat

1. In your Concierge page, go to the Private Events topic.

2. Select the Tripleseat radio button.

   

3. Select if you’d like Slang to answer 24/7, or if you’d like to set up a schedule where calls goes to a member of the events team first.

   

   Slang answers 24/7: every private events call goes through our Tripleseat lead collection call flow.

   Forward call to staff on a schedule: lets you add a phone number and set the hours you’d like calls to ring through to that number. When it’s outside the scheduled hours, Slang will handle it.

4. For calls where the guests asks to speak to someone directly, choose a radio button:

   

   Email us: Guests will be told that the best way to contact is email, and texted an email address.

   Forward call to staff: Call will be forwarded to this number.

5. Optional: In the open text field, add a description about your restaurant’s events policies.

6. And that’s it! Your concierge is able to gather leads and send them to Tripleseat.

How do I turn it off?

1. Log into the Slang dashboard at ilove.slang.ai

2. Navigate to Slang’s Marketplace page.

3. On the Tripleseat tile, click Manage.

4. This opens up a drawer on the right; click Disconnect.

   

5. When you Disconnect Tripleseat, the Concierge topic reverts back to Unconfigured. Remember to go to the Concierge topic and select how you’d like Private Events calls to be handled.