Pause Same-Day Reservations

Sometimes you'll want to stop reservations from coming in through your phone integration, here's how!

Shutting off same-day reservations in OpenTable will block online reservations from coming through, but Slang can still book your in-house availability!

Our Pause Same Day Reservations feature gives operators the option to apply this same incoming reservation freeze to the phone integration booking in-house tables.

Where do I find it?

On the Settings Page at ilove.slang.ai you’ll see a sub-heading for Reservations:

By clicking here or scrolling down, you'll find the Pause Same-Day Reservations toggle:

How do I use it?

If you want to block same day reservations through the phone integration:

1. Flip the toggle On! You’ll see a confirmation window pop up to confirm that you understand the action you’re taking.

2. Press Confirm

3. That’s it! The setting will revert automatically on the next calendar day at 12am, or you can come back in and turn same-day reservations back on anytime.

What’s the caller experience?

When a caller asks to book a reservation, the Slang Concierge will check if the requested date is today. If same-day reservations are paused, the caller will hear:

"Unfortunately, we aren't taking any more reservations for today. We do our best to seat walk-in parties, so if you’re nearby, feel free to stop in and speak to the host. Would you like to book on a different date?"

Have Questions?

Need more assistance or have a question? Shoot us an email at support@slang.ai. Our dedicated support team is available to help with any questions you might have, so don't hesitate to reach out!