Waitlist

Last updated: March 31, 2025

Direct callers to your waitlist, if applicable, or let them know what queueing options are available.

The waitlist topic is a great way to get information in front of your customers regarding how your restaurant approaches the seating queue outside of reservations. This topic is available to all restaurant types, regardless of your subscription package.

A caller will be directed to the Waitlist topic if they ask anything like the following:

  • “Can you add me to the waitlist?”

  • “Can I get my name on the guest list?”

  • “Do you have call-ahead seating?”

Depending on how you choose to configure this topic, your customer will hear something different. The options are outlined below.

No, No optional description

Selecting "no" and not including an optional description, callers will hear "Unfortunately, we aren't able to add parties to a waitlist over the phone."

No, with Custom description

Selecting "no" and including a description will replace the default response with the custom input.

Note: in either "No" configuration, the concierge will offer to text any saved link on the Reservations topic to the caller by saying, "The best way to guarantee a table is by making a reservation. If you'd like, I can text you a link to book something with us. Would you like that text?"

Yes, No optional description

Selecting "yes" and not including an optional description, callers will hear "We do have a waitlist."

Yes, with Custom description

Selecting "yes" and including a description will replace the default response with the custom input.

Screenshot 2024-09-09 at 9.47.08 AM

Tip: if your establishment only takes names for the waitlist over the phone, recommend callers say "host" to reach the restaurant and put their name down.

Example:

"If you'd like to be added to the waitlist, please say "host" and we would be happy to take down your name and party size."

Note: in either "Yes" configuration, if you include a link, the concierge will offer to text this to the caller after by saying, "I can send you the link to our waitlist. Would you like that text?"