If calls to your restaurant are ringing straight to your team and not being answered by Slang, don’t worry—this guide walks you through why and how to fix it.

There are two ways Slang handles calls for your business:

• Option 1: Slang AI Phone Number

• Option 2: Call Forwarding from your existing number

To troubleshoot, first figure out which setup your restaurant is using.

🔍 Step 1: Identify Your Setup

Option 1: Slang AI Phone Number

Slang has issued your business a unique phone number that guests call directly.

How to check:

• Log into I Love Slang

• Look in the top-left corner for the dropdown with your business name

• Check the phone number listed there

If that number matches your Google Business Profile:
You're using Option 1: Slang AI Phone Number

Test it out:

• Call that number—Slang should answer

• If it doesn’t, open a support ticket by emailing us at support@slang.ai and we’ll look into it

Option 2: Call Forwarding

If the number in your Slang dashboard does not match your Google Business Profile, you’re using call forwarding.

This means calls are going to your original number first, and then forwarded to your Slang number.

Test it out:

• Call the number listed in your Slang portal — Slang should answer

• Call the number on your Google Business Profile — if it rings directly to the restaurant, call forwarding may have been disrupted

This can happen if:

• Your phone provider made a change

• Forwarding settings were removed or reset

How to fix it:

• Re-establish call forwarding from your restaurant phone number to your Slang AI number

💬 Still Have Questions?

If you’re unsure or need help with call forwarding, our support team is happy to help.

We’ll make sure everything is back up and running smoothly.